Engka, Mark Green T. (2022) PENGARUH KEPUASAN PASIEN TERHADAP LOYALITAS PASIEN DI SILOAM HOSPITALS BALIKPAPAN = THE EFFECT OF PATIENT SATISFACTION ON PATIENT LOYALTY AT SILOAM HOSPITALS BALIKPAPAN = THE EFFECT OF PATIENT SATISFACTION ON PATIENT LOYALTY AT SILOAM HOSPITALS BALIKPAPAN. Thesis thesis, Universitas Hasanuddin.