Ikram, Muh. Fadhil (2022) ANALISIS PENGARUH DIMENSI KUALITAS TERHADAP PENINGKATAN KUALITAS LAYANAN CARTENZ BARBERSHOP MENGGUNAKAN METODE INTEGRASI SERVQUAL-KANO DAN QUALITY FUNCTION DEPLOYMENT = ANALYSIS OF THE INFLUENCE OF QUALITY DIMENSIONS TO IMPROVING THE QUALITY OF CARTENZ BARBERSHOP SERVICES USING SERVQUAL-KANO INTEGRATION AND QUALITY FUNCTION DEPLOYMENT METHODS. Skripsi thesis, Universitas Hasanuddin.
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