Kamaruddin, Nurul Namirah (2022) ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PASIEN DO RUMAH SAKIT : A SCOPING REVIEW = AN ANALYSIS OF THE EFFECTS OF TOTAL QUALITY MANAGEMENT (TQM) ON PATIENT SATISFACTION IN HOSPITAL : A SCOPING REVIEW. Thesis thesis, Universitas Hasanuddin.