NUGRAHA, FISONDA GIGIH (2011) EVALUASI KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA AERONAUTIKA PADA PT. ANGKASA PURA I CABANG MAKASSAR AIR TRAFFIC SERVICE CENTER (MATSC) AN EVALUATION OF SERVICE QUALITY TO THE AERONAUTICAL CUSTOMER SATISFACTION IN PT. ANGKASA PURA I BRANCH OF MAKASSAR AIR TRAFFIC SERVICE CENTER (MATSC). Thesis thesis, Universitas Hasanuddin.