Ridwan, Muhammad Ade Rivandy (2022) PENGUKURAN KINERJA DENGAN MENGGUNAKAN KRITERIA MBNQA (MALCOLM BALDRIDGE NATIONAL QUALITY AWARD) DI RUMAH SAKIT ISLAM FAISAL MAKASSAR = PERFORMANCE MEASUREMENT USING MBNQA CRITERIA (MALQOLM BALDRIDGE NATIONAL QUALITY AWARD) AT FAISAL HOSPITAL MAKASSAR. Thesis thesis, Universitas Hasanuddin.