Risal, Muh. (2022) PENGARUH TOTAL QUALITY MANAGEMENT (TQM), BUDAYA PERUSAHAAN, DAN TEKNOLOGI INFORMASI (IT) TERHADAP KINERJA PERUSAHAAN DENGAN VARIABEL MEDIASI MANAJEMEN PROSES BISNIS (BPM) PADA PT PLN (PERSERO) UP3 PALOPO = THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM), CORPORATE CULTURE, AND INFORMATION TECHNOLOGY (IT) ON CORPORATE PERFORMANCE WITH BUSINESS PROCESS MANAGEMENT (BPM) AS MEDIATION VARIABLE AT PT PLN (PERSERO) UP3 PALOPO. Thesis thesis, Universitas Hasanuddin.