Rosmaladewi, Rosmaladewi (2023) Pengukuran Kepuasan Pelanggan Lazada Berdasarkan Opinion Mining Menggunakan Algoritma Support Vector Machine, Customer Satisfaction Index dan Importance Performance Analysis = Measuring Customer Satisfaction of Lazada Based on Opinion Mining Using Support Vector Machine Algorithm, Customer Satisfaction Index and Importance Performance Analysis. Skripsi thesis, Universitas Hasanuddin.