Items where Author is "Tresya, Tresya"

Thesis

Tresya, Tresya (2024) PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH PADA PT. BANK CENTRAL ASIA, TBK KCP MAROS DENGAN PERSPEKTIF BALANCE SCORECARD = THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMERS’ SATISFACTION AND CUSTOMERS’ LOYALTY IN PT. BANK CENTRAL ASIA, TBK KCP (SUBSIDIARY BRANCH OFFICE) MAROS WITH A BALANCE SCORECARD PERSPECTIVE. Thesis thesis, Universitas Hasanuddin.